Returns & refunds

You have 30 days from the day your order arrives to return it for a full refund of the price you paid. It doesn't need to be unused or in its original packaging, but we do ask that everything comes back complete and undamaged.

Under the UK Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving a reason. We've chosen to extend that period to 30 days, so the longer of the two always applies.

Nothing in this policy affects your statutory rights as a consumer.

Email hello@lumio.co with your order reference (it begins with LB-) and a short note about why you're returning the item. We'll reply within one business day with the return address and instructions.

Please don't post anything back before you've heard from us — we can't refund an item we can't match to an order.

Once your return reaches us we'll refund the full amount you paid, in pounds sterling, to your original payment method. Refunds are processed within 14 days of us receiving the item, and most appear a few working days later depending on your bank.

If you're returning something because you've changed your mind, you pay the return postage. If the item is faulty or arrived damaged, we cover the cost of returning it.

If your Beam Mini arrives damaged or develops a fault, tell us straight away at hello@lumio.co. Faulty items are covered by our 2-year warranty and we'll repair, replace or refund — whichever you'd prefer.

Every projector is covered against defects in materials and workmanship for two years from the day it's delivered, with no registration needed.

The warranty doesn't cover accidental damage, liquid damage or normal wear and tear, and it sits alongside your statutory rights rather than replacing them.